$1.1m secured in Engery and Water compensation

BUNDABERG energy and water consumers secured almost $7000 in compensation after taking their complaints to the Energy and Water Ombudsman Queensland (EWOQ).

According to the EWOQ 2014-15 annual report the amount was part of a record amount $1.1 million in outcomes for customers.

The Ombudsman said this year had been a remarkable one, with the record value of monetary outcomes being achieved from a smaller complaints base.

In Bundaberg, the top four monetary outcomes negotiated by EWOQ were cheque ($5695.05); payment plans ($786.21); billing adjustments ($405.43); and goodwill gestures ($100).

Across the state, EWOQ closed 11,049 cases in the 2014-15 financial year, 9539 related to electricity, 803 related to gas and 569 related to water, with the remaining cases being general enquiries.

Electricity complaints decreased by 24%, however water complaints increased by 7% and gas complaints decreased by 5%.


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