Coles dumps most annoying part of self-serve checkout

Self service checkouts, annoying yet convenient.
Self service checkouts, annoying yet convenient.

IF you're one of thousands of Toowoomba shoppers who've been met with the annoying "unexpected item in the bagging area" alert in Coles, your days of frustration may be over.

The supermarket has reportedly disabled the function after customer complaints.

The chain uses a recorded message to notify customers of unexpected items at self-serve checkouts.

The message is relayed when a weight detector does not accord with scanned items.

Do you like self-serve checkouts?

This poll ended on 10 March 2016.

Current Results

Yes

39%

No

60%

This is not a scientific poll. The results reflect only the opinions of those who chose to participate.

And while some customers love self-service, the annoying message has been a constant source of frustration.

The self-checkouts have become ubiquitous at stores around Australia with Coles reporting more than more than five million "assisted checkout" transactions each week,

There are eight Coles supermarket and express stores across the Garden City.

 

 


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