CLIENTS COME FIRST: The team at Ella Bache Dalby have survived and thrived through COVID-19 shutdowns.
CLIENTS COME FIRST: The team at Ella Bache Dalby have survived and thrived through COVID-19 shutdowns.

Dalby business credits success to loyal clients and ‘amazing’ staff

FROM the moment Natalie Leis stepped into an Ella Bache salon at the age of 15, she knew she wanted to dedicate her life to helping women feel confident in the skin their in through the world of beauty therapy.

Ms Leis is now the owner of the Dalby branch of Ella Bache and credits her success to her incredible team, and loyal clientele.

Ella Bache Dalby provides a huge range of services, including facials, waxing, massages, essential beauty treatments, IRPL permanent hair removal, tanning, and nails.

Ella Bache’s philosophy is that “no two skins are the same”, so Ms Leis and her team work to cater treatments to individual clients.

“All of our facials are actually specifically designed to our client’s specific needs, whether that be problematic skin, dry skin, or anti-ageing,” she said.

“That way we can receive maximum results.”

At the heart of their work is the desire to help people feel the best they can through targeted assistance with skincare concerns.

First and foremost, Ms Leis and her team of six award-winning beauty therapists want their clients to walk out of their salon feeling more empowered than when they walked in.

“It’s so rewarding to be able to help people through their skin concerns and to help people relax and take time out to relax,” Ms Leis said.

“To be able to pamper people and see the joy it brings them, or help people with their skincare concerns and then see how their skin can improve and how it helps them and their confidence.

“It’s a really rewarding industry to be in.”

Ella Bache has joined the ranks of local businesses that adapted swiftly and successfully during COVID-19 restrictions.

Through shutdowns, the employees offered non-contact delivery of all products, and since restrictions have lifted the staff have initiated a COVID safe plan that includes an emphasis on hygiene and making sure the clients and therapists are comfortable in the salon.

Ms Leis said it was all about creating a safe environment without taking away from the “ambience” of the salon.

The owner said their success during shutdowns would not have been possible with the support of their clients.

“We were overwhelmed with the support we had from our clients,” she said.

“It was an amazing amount of support, that out clients still managed to support our local business event through those challenging times.

“We wouldn’t be here without those amazing clients … The response and support for us was overwhelming.”

To book an appointment with any one of the beauty therapists 07 4662 3321 or pop into the salon at the New Street Centre.


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