Family business still going strong
IN COMMUNITIES like Dalby where most people know each other, it's not uncommon for those connections to be generational. The same goes for long term businesses.
The O'Shea family have owned and run their electrical goods store for 56 years this week and despite changes in the retail environment over the years, people of Dalby can still visit this family owned store for their electrical or musical needs, and get old fashioned service.
Owner Richard O'Shea said the 56 years was a great milestone for the business.
"The business was started by my parents all those years ago and they've developed a great following in town,” Mr O'Shea said.
"A lot of people that were dealing with us 50 years ago, we're dealing with their grandchildren now, which is a nice feeling.”
As the retail world conti- nues to change, O'Shea's has changed with it.
"We're particularly mindful of that fact that things have changed,” Mr O'Shea said.
"We need to be forefront in people's mind when they're thinking of purchasing an electrical appliance and also the service that comes with that.”
Knowledgeable staff who keep up to date on the latest products are one of the reasons to which Mr O'Shea credits his store's long life.
"When we read about products that are due for release we must maintain a knowledge of that stuff because I think in today's world with retail, so much is online, and I'm not trying to avoid that, but people need to find out from people like us, what works, what doesn't work, what's a good thing and what's not a good thing,” he said.
"We have, with Kevin and Tony here and myself, a great range of experience.”
Mr O'Shea said it's not hard to stay interested in his business, be it the music side or electrical.
"Music is a passion of mine, particularly the guitar, so it's not hard for me to maintain motivation with having such a great group of guitar students and people interested in music in the area, that's quite easy to do.”
The changes happening almost every day with electrical goods also keep Mr O'Shea and his staff on their toes.
"We've gone from just a simple kettle now to having such a choice of what kettles will do,” Mr O'Shea said.
"Tea makers, and things that are programmed to come on and off, and different temperatures of water, and air-conditioners that can be turned on from you car on the way home and fridges that will tell you you've got no more butter left and you better go and buy some, stuff like that,” he said.
"It's The Jetsons isn't it?”
O'Shea's service doesn't stop after a customer has purchased their electrical goods. Mr O'Shea's team also includes electricians who can install products.
"You can by the stove, we can install it and you can come back to us if and when you have any problems with it,” Mr O'Shea said.
"I suppose that's unusual in today's environment where often people will say 'here's your item and don't worry about telling us if anything is wrong with it, that'll be Joe Blow's [problem]'.”