NBN failures cause significant losses for local business
CATHERINE Celledoni's business was doing well until a faltered NBN rollout cut vital services, leaving her and her staff unable to process Eftpos transactions, make or receive phone calls or access the internet.
The outage affecting Dalby Engine Builders started a week and a half ago on Tuesday, March 2, when internet speeds declined throughout the day before shutting down completely.
Ms Celledoni's entire business was relying on a small Wi-Fi device to stay afloat.
"I don't know what else to do,” Ms Celledoni told the Dalby Herald.
"Our fear is that if our Wi-Fi device decides to suddenly fail, we will be left with no telephones, no internet, no emails and no computers.
"This would almost force our doors to close until our services returned.”
Ms Celledoni said her daily requests of assistance for five consecutive business days were inadequately responded to before TPG finally reached out, saying it had referred her case to a "skilled technician”.
"I'd say they're just words,” Ms Celledoni said.
"I would say they're trying to do everything to keep me calm because they're wait- ing on responses from NBN.
"I'm down on their order because I'm not a priority.”
The business's connection was finally restored on Wednesday, but Ms Celledoni was still reeling from a week of lost business.
Ms Celledoni said days worth of emails had gone into a "black hole” and potential business opportunities had been lost.
She said the lack of communication with local businesses during the initial rollout could be the cause for the poor service and lack of understanding on behalf of NBN workers.
But Ms Celledoni's deeper concern was the failures could come to impact a wider region beyond her own business.
"If it could happen that my line to my premises could just break like that with no explosion, no floods, no nothing, potentially it could happen to anyone,” MsCelledoni said.
The Dalby Herald contacted TPG for comment, however the business did not respond before print deadline.