TIME TO GRIEVE: Bryan Lambert and Scott Burstow
TIME TO GRIEVE: Bryan Lambert and Scott Burstow

Restrictions ease on funerals

GRIEVING families will now be able to have more support by their side after Queensland Premier Annastacia Palaszczuk announced the easing of funeral restrictions on Tuesday.

Dalby’s Burstows Complete Funeral Care co-director Don Burstow said the company were happy to see the end of the tough restrictions and allow families to be together again.

“In those early times of the restrictions there was a real impact on the families, of course, with the maximum numbers being at 10,” Mr Burstow said.

“It meant that sons and daughters-in-law couldn’t attend, close friends, colleagues, other people that are just as entitled to grieve.”

While there is still a social distancing rule of four square metres per person, the Burstows team are optimistic this phase of restrictions will allow services to return to normal.

“While a venue might be able to sit 100 people, with the safety measures that might only mean 45 can actually attend,” Mr Burstow said.

“Fortunately when that second lot of restrictions eased we found that most people’s parties capped at that number anyway.

“We can still accommodate larger numbers at outdoor venues or even gatherings outside of churches.”

Despite the small gatherings, the funeral home ensured that everyone who wished to say their final goodbye could.

“We also had our hugs from home program that allowed people to send messages to their loved one via our website, which we would print on a card and attach it to a helium balloon,” Mr Burstow said.

“When people would arrive to the chapel, for example, rather than walking into an empty room, they would walk into a room of loving and caring messages.”

The funeral company also developed a mobile app that allowed services to be live streamed or to be replayed at a later date for those who could not be in attendance.

“We have always been involved with live-streaming at our facilities, if anything COVID allowed us to speed up the process and refine it that little bit more,” he said.

“We developed an app which allowed us to record and live-stream a service, no matter if it was indoors or outdoors.”

The funeral care company would also like to thank the families they worked with through this time.

“The public have been amazingly compliant and understanding with everything that has gone on,” Mr Burstow said.

“As a whole, I believe we understand the value in gatherings and the human touch in our journey of grief. It’s really come home to everyone that we all have a need in touch with one another.”


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