Telstra outage leaves Western Downs communities isolated
A FIBRE optic cable has been cut between Kogan and Warra leaving several Western Downs communities isolated.
The widespread mobile phone outage has left many rural Telstra customers in the dark.
Facilities Co-ordinator at Western Downs Regional Council Mathew Prain released a statement on social media from the WDRC Disaster Management Group saying the outage has been ongoing since yesterday afternoon.
"Telstra had crews attending to this outage late yesterday afternoon and last night and have identified that the fibre optic cable between Warra and Kogan has been cut isolating several exchanges and communities," the statment read.
"Crews will be attending this morning with machinery to excavate the area where the fibre optic cable is damaged to repair and restore services to these communities."
Telstra Regional General Manager May Boisen said 800 customers were unable to make or receive calls for 24 hours due to the incident.
"A Third Party installing new power poles bored through the fibre optic cable between Warra and Kogan. These fibres have been repaired, with customers back on the air from around midday today," Ms Boisen said.
"We strongly urge anyone undertaking ground breaking activity to lodge an enquiry with Dial Before You Dig before they start."
Ms Boisen said the outage affected residents in Kogan, Meandarra, Moonie, Ruby, Tara, The Gums, Wieambilla and Windsor.
"Some customers with fixed, and 3G and 4G mobile services were unable to make or receive calls," she said.
"It was resolved today (Thursday 11 June) at around midday.
"We thank our customers for their patience while we worked to restore their services."